Frequently Asked Questions
Everything you need to know about your Julie Vos shopping experience.
What materials are used in Julie Vos jewelry?
Each piece is handcrafted with the finest materials, featuring 24K gold plate over nickel-free brass and accented with hand-selected semi-precious gemstones and imported glass.
How should I care for my jewelry?
To maintain the luster of your gold plate, avoid contact with perfumes, lotions, and chlorine. Store your pieces in the provided suede pouch when not in use and clean gently with a soft, dry cloth.
What is your shipping policy?
We offer complimentary standard shipping on all domestic orders over $100. Orders are typically processed within 1-2 business days, and tracking information will be provided via email once your package departs our studio.
What is your return and exchange policy?
We accept returns of unworn, pristine merchandise within 30 days of purchase. Please ensure all original packaging and tags are included. Final sale items are not eligible for return or exchange.
Do you offer a warranty on your products?
Yes, we provide a one-year warranty from the date of purchase covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care.
Can I include a gift message with my order?
Absolutely. During checkout, you may select the gift option to include a personalized message. All orders arrive in our signature Julie Vos gift packaging, perfect for any occasion.